Valued Clients,
Our staff is closely monitoring the rapidly-developing news on the worldwide outbreak of COVID-19 (Coronavirus) and communication coming from Centers for Disease Control and Prevention, Public Health – Tarrant County, and the Texas Department of State Health Services. We desire to respond wisely and responsibly, not with fear or panic. The Centers for Disease Control and Prevention’s Household Planning Checklist has provided a valuable reference tool for help in preparing for this situation.
COUNSELING
For those who are receiving counseling at our office, please note the following:
- If you are experiencing any flu or flu-like symptoms such as shortness of breath, coughing, or fever, please do not come in for your counseling appointment. Telehealth (video counseling via our secure, HIPAA-compliant Spruce Care Messenger app) will be offered as an alternative whenever possible. If Telehealth alternatives are not possible, cancellations will not incur our cancellation fee. Please call the office to find out more about the Telehealth options that are available.
- If you or someone close to you has recently traveled to or from Iran, South Korea, China, or Italy, please do not come in for your counseling appointment. Telehealth will be offered as an alternative whenever possible. If Telehealth alternatives are not possible, cancellations will not incur our cancellation fee. Please contact the office to find out more about Telehealth.
- If you would like to move any in-person appointment to a remote Telehealth appointment during this time, please contact our office to arrange that.
- Metroplex Counseling and Wellness will monitor local school and church closings to determine when and how we will temporarily close our offices.
- During this current season we encourage you to wash your hands before and after your session, as well as several times throughout the day. Cough into your arm, not your hand, and stay home as much as possible if you are sick. Your counselor will be taking these wise precautions as well, and will not be shaking hands or engaging in any physical contact before or after sessions.
- For those experiencing increased anxiety or unsettled feelings during this pandemic, we encourage you to read this article on Anxiety, Waiting and the Coronavirus as a first step, as well as mentioning your increased anxiety to your counselor at your next appointment. We want to care for you well.
SAFETY MEASURES
Your counselor will not hold in-person sessions if experiencing the flu or flu-like symptoms. If your counselor comes in contact with an individual known to have COVID-19, he will self-quarantine for a minimum of 14 days. During that time, Teleheath counseling will be an option, using our secure app.
COMMUNICATION
We will continue to communicate with our clients through email and text, and will post updates on this website and our social media accounts. If you are a client and your contact information has changed, please contact us through the Get in Touch widget on the lower right corner of this page to ensure we have the most up to date information. You can also contact us if you would like the link to the secure app we’ve referenced above.
OUR PRIORITY
Client and counselor health are of utmost importance. We will continue to provide updates as additional guidance from federal, state and local government agencies becomes available. The difficult decisions, planning and precautionary steps taken now are in an abundance of caution. We are committed to taking difficult but necessary preemptive and precautionary measures. We are committed to the communication of facts, as they are made available to us.
Lastly, please pray for those around the world who have been infected and affected by COVID- 19, that the Gospel would be believed as people are confronted with the fragility of life and the hope of new life in Christ.
Thank you for your prayers and support,
Metroplex Counseling and Wellness